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MediaRich for SharePoint 2001/2003 Gold Support Program Features
- Unlimited access to online forums
- 5 telephone incidents. (Unused incidents expire one year from the date of purchase.)
- 4-hour response time for telephone incidents
- Unlimited e-mail incidents for one year
- Follow-up support - at no additional cost - until the incident is resolved
- Authorized contacts —Unlimited contacts, limited incidents.
Hours of availability
Monday through Friday, 9 am – 5 pm PST
For information about other Equilibrium Support programs, see our Support Programs features matrix. |
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